Sonos Phone Numbers and Emails

Toll-Free Number:

  • (800) 680-2345

Customer Service:

  • (805) 965-3001
    Headquarters
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How to Contact Sonos Customer Service?

Most Popular Number:

(800) 680-2345
Total calls: 329 Issues resolved: 14 Last call: Mar 27, 2024

What Is the Sonos Customer Service Phone Number?

Multiple ways exist to reach Sonos customer service for technical support and queries. To reach Sonos customer service via phone call, use their toll-free number 1-800-680-2345 or contact Sonos headquarters at 1-805-965-3001. If you are in the UK, you can reach their sales team at 0800-0-265-565; in Ireland, the number is 01800-946-000. These Sonos customer service numbers are essential for various inquiries, whether you need assistance with product support, have questions about their offerings, or wish to purchase.

Can I Email Sonos Customer Support?

Customers can contact Sonos customer support via email. The primary email address for support inquiries is support@sonos.com. It is the most direct and common way to contact Sonos tech support for product or service assistance. Additionally, you can contact their CEO directly at ceo@sonos.com if you have more specific or escalated concerns. However, using this contact sparingly and for matters requiring higher-level attention is advisable.

What Are Sonos Business Hours?

Sonos has varying business hours for different aspects of their services. Sonos support is available Monday through Friday between 9:00 AM and 11:00 PM ET. However, if you are interested in making sales inquiries, the support hours are from Monday to Friday, 9:00 AM to 5:00 PM GMT.

Live chat support is available from Monday to Friday, matching the support hours, from 9:00 AM to 11:00 PM ET. Additionally, to access Sono support on Saturday and Sunday from 10:00 AM to 7:00 PM ET. These hours ensure that customers can access support and sales assistance during weekdays and even weekends, making reaching out to Sonos for their audio product-related needs convenient.

How Do I Contact Sonos Tech Support via Live Chat?

To contact Sonos Tech Support via live chat, visit the Sonos website. Look for the "Contact Us" section, which is typically found in the website's footer or under the "Help" or "Support" tab. Next, select the "Support" department. Once you're in the support section, you'll find the "Chat" option. Click on it, and you'll be connected to a live chat with Sonos representatives who are available to assist you with your technical support needs. If you prefer automated assistance, the Sonos Bot is available 24/7 to help with common questions and troubleshooting. If you require support in a different language, you can change your region settings to access live chat options in other languages.

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Contact Information

Sonos Website:

Sonos Help Center:

Corporate Office Address:

Sonos
614 Chapala Street
Santa Barbara, California 93101
United States

Sonos Rating Based on 29 Reviews

Rating details

2.3
more details
Customer service
Product or Service Quality
Value for money
Advertised vs Delivered

Rating stats

Rating trend

How Good is Sonos's Customer Service?

Ellisha Mnq
Ellisha Mnq
Feels Satisfied | Mar 24, 2024

Very good

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Augustine D Ujm
Augustine D Ujm
Feels Disappointed | Oct 23, 2023

The ads are too much.

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Tisa Xxn
Tisa Xxn
Feels Neutral | Apr 20, 2023

Awful. Just inquired about my 30 percent discount on accessories and indicate that didn’t include speakers. That was fine and indicated that the Sonos price was not competitive. Now I show up as a pissed customer. Odd way to describe, I might add

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Radha Yeq
Radha Yeq
Feels Disappointed | Mar 10, 2023

The person that I got over the phone was no helpful at all

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Thea Cao
Thea Cao
Feels Satisfied | Feb 01, 2023

Very helpful, knew about the product the we talked about it., friendly

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Azaria Uef
Azaria Uef
Feels Neutral | Nov 24, 2022

Very good

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Summary of Sonos Customer Service Calls

468 TOTAL
CALLS
00:16 AVG CALL
DURATION
10% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Sonos?

Product/ Service Question:

  • “Can't get my move one speaker connected”
  • “New product question”
  • “Connect sonos to new router”

Request for Information Question:

  • “Technical support”
  • “Need help getting my system”
  • “Sonos amp support”

Shipping and Delivery Question:

  • “Shipment”
  • “I can't get the damn thing to work.”
  • “Delivery”

Payments and Charges Question:

  • “Roam won't charge”
  • “Charger was damaged by vacuum”
  • “Billing”

Account Question:

  • “Accounting issue”
  • “Help account”
  • “Can't get in to satellite radio”

Activation/ Cancellation Question:

  • “Cancelled order”

Refund Question:

  • “Refund”

Staff Question:

  • “Good customer service”

Return/ Replace Question:

  • “Return”

Other Question:

  • “Programs”
  • “My arc sound dies out every once in a while.”
  • “Installing a Sonos amp”

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